Frequently Asked Questions

Placing an order

Making a purchase from our site could not be easier. When you find an item you wish to order, type in the quantity required and click ‘Add to basket’. After you have finished selecting items from our range click on ‘basket’ and proceed to the checkout. Simply follow the instructions in the checkout to complete your purchase. You will then receive a confirmation email showing a summary of your order which you should keep for your records.


How can you contact us 

It couldn't be easier to get in touch with us, just go to our Contact Us  page and fill in the form with all the requested details and your query. We will try to get back to you within 24 hours.



We accept all major Credit and Debit Cards for purchases made online including PayPal.



Deliveries are usually made within a 2-5 working-day turn around but please note that these times may vary during busy periods.


Tracking your order

All orders are sent via a courier, when you place your order online your tracking number can be sent to you via email on request, you can use this on the 'track your order' via the courier's website. 

Becoming a Wholesale Customer

Visit our dedicated Wholesale website to create and account:

Visiting us at a Trade Show

Existing customers should already be on our mailing list to receive trade show invitations. If you do not receive an invite from us within a fortnight of the show but you would like to visit the stand please telephone the office and speak to a member of staff.  Alternatively, you can email us with your invitation request.


Sizing Queries

The full list of sizing for our products can be found in our size guide. You can also view product specific size guides on any of the relevant product pages.


Head Office Information

Sophos Lifestyle,
10 Station Road
LE15 9TZ

Telephone: 01572 824333*

Fax: 01572 824367

*National call rates apply.