Privacy Policy
OUR PRIVACY POLICY
This webite, Sophos Lifestyle, is owned and operated by Arnold Wills and Company Limited, henceforth refered to as Sophos Lifestyle.
This privacy policy sets out how Sophos Lifestyle uses and protects any information that you give Sophos Lifestyle when you use this website.
Sophos Lifestyle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sophos Lifestyle may change this policy. When we change this policy, we shall notify you but also check this page from time to time to keep updated. This policy is effective from 25/01/2023.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have agreed to receive email marketing emails.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which is placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LIST OF COOKIES WE COLLECT
The tables below list the cookies we collect and what information they store.
Cookies necessary for website function
Name | Function | Duration |
---|---|---|
_ab | Used in connection with access to admin. | 2y |
_customer_account_shop_sessions | Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts | 30d |
_secure_account_session_id | Used to track a user's session for new customer accounts | 30d |
_secure_session_id | Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. | 24h |
_shopify_country | For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. | session |
_shopify_m | Used for managing customer privacy settings. | 1y |
_shopify_tm | Used for managing customer privacy settings. | 30min |
_shopify_tw | Used for managing customer privacy settings. | 2w |
_storefront_u | Used to facilitate updating customer account information. | 1min |
_tracking_consent | Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. | 1y |
_cmp_a | Used for managing customer privacy settings. | 1d |
c | Used in connection with checkout. | 1y |
cart | Used in connection with shopping cart. | 2w |
cart_currency | Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. | 2w |
cart_sig | A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. | 2w |
cart_ts | Used in connection with checkout. | 2w |
cart_ver | Used in connection with shopping cart. | 2w |
checkout | Used in connection with checkout. | 4w |
checkout_token | Used in connection with checkout. | 1y |
customer_account_locale | Used in connection with new customer accounts | 1y |
dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
keep_alive | Used in connection with buyer localization. | 2w |
master_device_id | Used in connection with merchant login. | 2y |
previous_step | Used in connection with checkout. | 1y |
discount_code | Used in connection with checkout. | session |
remember_me | Used in connection with checkout. | 1y |
secure_customer_sig | Used to identify a user after they sign into a shop as a customer so they do not need to log in again. | 1y |
shopify_pay | Used in connection with checkout. | 1y |
shopify_pay_redirect | Used in connection with checkout. | 1 hour, 3w or 1y depending on value |
shop_pay_accelerated | Used in connection with checkout. | 1y |
source_name | Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app. | session |
storefront_digest | Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. | 2y |
tracked_start_checkout | Used in connection with checkout. | 1y |
checkout_session_lookup | Used in connection with checkout. | 3w |
checkout_prefill | Used in connection with checkout. | 5m |
checkout_queue_token | Used in connection with checkout. | 1y |
checkout_queue_checkout_token | Used in connection with checkout. | 1y |
checkout_worker_session | Used in connection with checkout. | 3d |
checkout_session_token | Used in connection with checkout. | 3w |
checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
cookietest | Used to ensure our systems are working correctly | 1m |
order | Used in connection with order status page. | 3w |
identity-state | Used in connection with customer authentication | 24h |
identity-state-<<token>> | Used in connection with customer authentication | 24h |
identity_customer_account_number | Used in connection with customer authentication | 12w |
card_update_verification_id | Used in connection with checkout. | 20m |
customer_account_new_login | Used in connection with customer authentication | 20m |
customer_account_preview | Used in connection with customer authentication | 7d |
customer_payment_method | Used in connection with checkout. | 1h |
customer_shop_pay_agreement | Used in connection with checkout. | 20m |
pay_update_intent_id | Used in connection with checkout. | 20m |
localization | Used in connection with checkout. | 2w |
profile_preview_token | Used in connection with checkout. | 5m |
login_with_shop_finalize | Used in connection with customer authentication | 5m |
preview_theme | Used in connection with the theme editor | session |
shopify-editor-unconfirmed-settings | Used in connection with the theme editor | 16h |
wpm-test-cookie | Used to ensure our systems are working correctly. | session |
Cookies Used for Reporting and Analytics
Name | Function | Duration |
---|---|---|
_landing_page | Track landing pages. | 2w |
_orig_referrer | Track landing pages. | 2w |
_s | Shopify analytics. | 30min |
_shopify_d | Shopify analytics. | session |
_shopify_fs | Shopify analytics. | 30min |
_shopify_s | Shopify analytics. | 30min |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_y | Shopify analytics. | 1y |
_y | Shopify analytics. | 1y |
_shopify_ga | Shopify and Google Analytics. | session |
customer_auth_provider | Shopify analytics. | session |
customer_auth_session_created_at | Shopify analytics. | session |
unique_interaction_id | Shopify analytics. | 10min |
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at website@sophoslifestyle.co.uk Sophos Lifestyle 10 Station Road, Uppingham, Rutland, LE15 9TZ
- You may unsubscribe from any of our marketing emails you receive.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may have to be paid. If you would like a copy of the information held on you please write to Sophos Lifestyle, 10 Station Road, Uppingham, Rutland, LE15 9TZ or email us at website@sophoslifestyle.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Here at Sophos Lifestyle we will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
Here at Sophos Lifestyle we use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls https://www.facebook.com/sophoslifestyle/ https://www.instagram.com/sophoslifestyle/ https://twitter.com/sophoslife (this is an example of a shortened link: http://bit.ly/zy00Bo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.